Frequently Asked Question

We believe in transparency and want to ensure you have all the information you need for a confident and enjoyable shopping experience. If you have any additional questions, feel free to reach out to our customer support team.

Yes, we respect your privacy. For all orders, we employ secure and discrete packaging, and your personal information is kept private.

To protect your privacy, we use plain, unmarked packaging. On the outside of the package, there are no logos or explicit labels.

We accept cash on delivery and Gcash as payment methods. For the most up-to-date information, please check our payment choices at checkout.

Delivery timeframes vary based on where you live. Orders inside Metro Manila are typically delivered the same day if placed by 5:00 p.m. PHT, we offer Lalamove shipping, with the customer covering the actual shipment expense charges. While orders outside of Metro Manila may take 2 to 4 days to arrive, you can choose your preferred shipping method during the checkout process.

Yes, your billing statement will be discreet and will not include any information about the products you purchased.

We make every effort to ensure the quality and accuracy of every order. If you receive a damaged or inaccurate item, please contact our customer care team as soon as possible and we will assist you.

We do not accept refunds or exchanges due to the intimate nature of our items for hygiene considerations. We will, however, replace any defective or damaged products.

Yes, our website employs strong encryption and is dedicated to safeguarding your personal information. To keep your data safe, we use industry-standard security methods.

Yes, we place a premium on the safety and quality of our products. They are made of body-safe materials and meet all applicable health and safety regulations.

Yes, we do offer discounts, promotions, and special deals on a regular basis. Sign up for our newsletter or visit our website to stay up to date on the newest specials.

You can contact our customer service staff at [email protected], 0977-285-8958, or using our website’s contact form. From Monday to Saturday (9:00 a.m. to 6:00 p.m.), our support team is available [6] days a week.

Yes, we have a loyalty program through which you can collect points on purchases and redeem them for savings on future buys.

Yes, we give tracking information for all orders that are sent. You can track your order using the tracking number supplied on our website.